1. About Us
This website is operated by Comfort Hound. Throughout the site, the terms “we”, “us” and “our” refer to Comfort Hound. By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions.
2. Products
Many of our products are handmade and made to order. Natural materials such as leather will vary slightly in colour, grain, and finish. These variations are normal and not considered defects.
Product images are for illustration purposes. Colours may vary slightly depending on screen settings.
3. Sizing & Fit
Customers are responsible for selecting the correct size when ordering.
We provide sizing guides to help, but if you are unsure please contact us before purchasing.
Custom or made-to-measure items cannot be returned unless faulty.
4. Pricing & Payment
All prices are shown in GBP (£) and include VAT where applicable.
Payment is required in full at the time of order. We reserve the right to change prices at any time without notice.
5. Shipping & Delivery
Delivery times are estimates and not guarantees.
We are not responsible for delays caused by postal services, customs, or events outside our control.
Risk passes to the customer once the item has been dispatched.
6. Returns & Refunds
Please refer to our Returns & Refunds Policy for full details.
In summary:
- Returns are accepted within 30 days for unused items.
- Custom or personalised items are non-returnable unless faulty.
- Faulty or incorrect items will be repaired, replaced, or refunded.
7. Order Cancellations
Under UK Consumer Contracts Regulations, customers may cancel most online orders within 14 days of receiving goods.
This does not apply to personalised or custom-made items unless faulty.
8. Use of Products
Our products are intended for normal everyday use.
We are not liable for misuse, neglect, or failure to inspect items regularly for wear and tear.
Pet products should always be used responsibly and checked for damage before each use.
9. Liability
To the fullest extent permitted by law, Comfort Hound shall not be liable for indirect or consequential loss or damage arising from the use of our products or website.
Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or anything else that cannot legally be excluded.
10. Intellectual Property
All content on this website — including images, logos, text, and designs — remains the property of Comfort Hound and may not be copied or reproduced without permission.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy.
12. Changes to These Terms
We reserve the right to update or change these Terms & Conditions at any time. The latest version will always be posted on this page.
13. Contact
If you have any questions regarding these Terms & Conditions, please contact:
Comfort Hound
Email: hello@comforthound.co.uk
This is intentionally simple, readable, and non-legal-jargon, which fits artisan brands well while still covering the essentials payment providers expect. You can expand later if you ever add wholesale, digital goods, or international complexity.